Hawaii tourism

82% of visitors are satisfied with their trip (Update)

  • The vast majority of visitors rated their trip as “Excellent
  • 92% of visitors said their trip to Hawaii exceeded or met their expectations
  • 85% of respondents said the pre-travel testing requirements went well for them

the Hawaii Tourism Authority (HTA) released the results of a special tracking study, which surveyed visitors from the continental United States who visited Hawaii from February 12 to February 28, 2021, to gauge their experience with Hawaii’s Safe Travels program and satisfaction overall trip. This comes two months after the completion of the first study. In this latest study, the vast majority of visitors (82%) rated their trip as “Excellent” and 92% said their trip exceeded or met their expectations. Seventy-eight percent of those surveyed said they would recommend visiting Hawaii in the next six months, and that number would rise to 90% if the quarantine was lifted.

Hawaii’s Safe Travels program allows most passengers arriving from out of state and traveling between counties to bypass the mandatory 10-day self-quarantine with a valid negative NAAT COVID-19 test result d a trusted testing partner. The test must be performed no sooner than 72 hours after the last departure leg and the negative result must be received before departure for Hawaii. In February, Kauai County continued to temporarily suspend participation in the Safe Travels program for trans-Pacific travelers who instead had the option of participating in a pre- and post-trip testing program at a “resort bubble” property in order to shorten their time in quarantine.

The pre-trip testing experience for visitors has improved by six points since the December survey, with 85% of respondents saying the test requirements went well for them. Of those who indicated they encountered problems with the pre-travel testing process, 51% said they felt the 72-hour testing window was unreasonable, 28% encountered difficulty finding a test partner from confidence and 24% said the cost of the test was too high.

Prior to arriving in the islands, almost all respondents were aware of local government mandates in place to prevent the spread of the virus and that some businesses and attractions had limited availability or had to operate at reduced capacity.

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The survey also asked visitors how often they followed COVID-19 guidelines, and 90% of respondents said they adhered to mask mandates all or most of the time, 83% said they practiced social distancing all or most of the time, and 69% said they avoided gatherings all or most of the time.

HTA’s Tourism Research Division partnered with Anthology Research to conduct the online survey between March 8-10, 2021, as part of the contract for the Guest Satisfaction and Activity Study. visitors.

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